Proxi, the customer-signal inbox

One issue, every channel

Five channels. One issue, weighted by revenue.

The same complaint lands on a call, a ticket and a DM. Proxi matches them against the last 90 days, pulls the MRR from Stripe, and collapses them into one tracked issue, which can mirror to Jira, Linear or GitHub if you want.

The product

Three jobs, done for you.

Ranked by revenue

HIGHWebhook retries

$11.2k

URGDeliveries failing

$8.6k

MEDCSV export bug

$3.4k

Ranked by revenue

Signals cluster into issues, automatically ranked by the dollars at risk.

What's driving churn?

P

Ask Proxi

Ask anything about your customers and get an answer with the evidence.

retry_failures

0/day

Verified shipped

Verified, not just merged

Connect telemetry and Proxi can verify the fix landed before it closes the loop.

Closed loop, agent-native

From a customer message to a shipped PR.

Proxi opens the issue and routes it. From there it can hand the work to a coding agent, verify the fix actually landed, and reply to the customer, as much of the loop as you want to turn on.

Step 1 · Channels

Signals land across every channel

Calls, tickets and DMs about the same thing, from different customers, on different days.

"becoming a problem"

Stale cohort numbers

"day stale in the builder"

Step 2 · Cluster

Proxi clusters them into one issue

Weighted by revenue, with a Jira or Linear mirror if your team lives there.

Stale data on cohort builder3×$1.4k

Step 3 · Agent

Your coding agent ships the fix

Claude Code or Cursor picks it up with the customer quotes attached, opens a PR, and Proxi confirms the metric moved.

Cursor

read PLAT-1842

patched cohort_query.ts

opened PR #348

verified in PostHog

Step 4 · Reply

The customer hears back

Proxi replies on every channel they reported it, the moment it ships.

@drew the cohort builder cache fix is live and the numbers match again. Thanks for flagging it on Pylon and Slack.

Connections

Sits on top of
your whole stack.

20+ integrations. Background sync. Nothing duplicated.

Plus Vercel, Supabase, Atlassian, Mixpanel, Amplitude, Fireflies, Krisp, Circleback, Zapier and more. See all integrations

FAQ

The basics, in plain English.

Don't see your question? Email us, we read everything.

Does this replace Jira or Linear?

For customer-driven work, yes. Proxi is the source of truth for everything a customer asked for, with the verbatim quote, revenue weight and channels attached. If your team still lives in Jira or Linear, we mirror the issue there two-way. We don't lock customer truth to one tracker.

What does "clustered" actually mean?

Proxi matches every incoming signal semantically against the last 90 days of signals and your tracked issues, shows the matches with a confidence score, and lets you merge or split. Weights aggregate so you see the real dollar pressure behind a theme.

How do you get the revenue weight?

Stripe is the canonical source. We pull MRR, plan tier and renewal date. If you use HubSpot, we cross-reference contract value. Free-tier customers carry zero weight unless you say otherwise.

How does the Claude Code / Cursor handoff work?

Proxi tags every tracked issue for your default coding agent with the customer quotes attached. The agent picks it up, drafts a fix and opens a PR; you review and merge. Disable the agent step entirely if you'd rather Proxi just tracks the issue.

How do you verify a fix actually worked?

Connect PostHog, Intercom or your own telemetry and Proxi can watch the metric tied to the issue. It marks work done only when the data confirms the fix landed, then auto-resolves the issue and notifies the customers who reported it. Or leave it off and Proxi just tracks the issue.

How much does it cost?

We charge per workspace, not per seat. Pricing depends on signal volume and how many sources you connect. Book a demo and we'll size it for you.

Security?

Data is encrypted in transit and at rest. We never train on your data, and you can purge a workspace's history with one button.